Charges for shipping are included in the price of our products. Items are shipped on weekdays (except Bank Holidays) and delivery times are not guaranteed. All items will sent via recorded delivery with the Isle of Man post office which has approximate 3-5 working day delivery time for Isle of Man and UK deliveries except the channel isles. Please contact us if you require a faster delivery service.
If you have paid for your goods with PayPal there may be a 24-72 hour delay before they are dispatched whilst the payment is being processed by PayPal.
The purpose of this policy is to establish guidelines for processing customer refunds and to protect customers from poor quality, misrepresentation or financial loss. This policy does not affect the customers’ statutory rights.
We want you to be completely happy with your order from Frauke Watson Art. If you wish to cancel your order before the item is shipped please contact us immediately on [email protected].
If you have received your purchase and are not happy with the item, it can be returned in its original condition to the following address:
Frauke Watson, 2 Squeen Meadow, Ballaugh, IM7 5BR, Isle of Man
We will provide a full refund. We can offer an exchange on a similar item however due to the uniqueness of our products no two items are guaranteed to be the same. Please note that the delivery costs to send the item back to Frauke Watson Art are solely at the customers’ expense and are non-refundable. It is the customer’s responsibility to return the items safely back to Frauke Watson Ltd. We highly recommend obtaining a proof of postage or send your goods via recorded delivery.
Due to hygiene reasons we are unable to offer refunds for earrings and any custom-made orders. Please allow 10 days for the processing of your return.
Frauke Watson Art retains the right to withdraw a product from sale on its online store. Product descriptions and photos are correct at the time of publication and aim to reflect a fair representation of the physical product. We cannot be held accountable for any differences in colour or texture of a product which may be misinterpreted from a photograph.